Book a walkthrough

Not sure which tier fits? Bring your call volume, leave with a number.

Fifteen minutes with a person on the Countertone team. We’ll listen to a live call transcript with you, sketch where your inbound currently leaks, and tell you which tier (or whether any tier) actually fits.

No slides. No sales pitch. If we’re not a fit, we’ll tell you in the first five minutes.

Tell us about your call volume

Fifteen minutes. We bring a transcript of a live call you can listen to. No slides.

Pricing

Transparent minute tiers. Mission-critical reception in the low hundreds per month.

Pricing is bounded by usage, not by seat count — so a solo bookkeeper and a 30-truck HVAC company aren’t on the same plan or the same pitch.

Starter

For solo operators and single-location practices getting their first call-volume problem solved.

$249/month

500 minutes included

  • One phone number, one vertical flow
  • CRM or scheduler integration
  • Recording-consent language included
  • Email support, 1 business-day response
Talk to us

Growth

Most chosen

For multi-line practices and contractor offices with branch-specific escalation rules.

$549/month

1,500 minutes included

  • Up to four numbers and four flows
  • Multi-location scheduling rules
  • STIR/SHAKEN + TCR/10DLC managed for you
  • Weekly transcript review and tuning
Book a call

Scale

For regional operators running 6+ sites that need reporting per location and SLAs.

Custom

5,000+ minutes included

  • Unlimited numbers and flows
  • Per-location reporting and tagging
  • State-by-state AI-disclosure language
  • Named account lead + quarterly tuning
Email us

FAQ

Frequently asked questions

How does pricing work?
Countertone bills by the minute, not by the seat. You pick a monthly tier — Starter at 500 minutes, Growth at 1,500 minutes, or Scale at 5,000+ minutes — and every call second draws from that pool. There are no per-user fees and no per-location surcharges below the Scale tier.
What happens if we exceed our minute allotment?
You'll be notified before you hit the ceiling. We can roll you to the next tier mid-cycle or pause new inbound routing until the next billing period — whichever you prefer. We don't silently bill overages.
Will callers know they're speaking to AI?
Yes — every Countertone flow includes recording-consent and AI-disclosure language tuned to your jurisdiction. Starter covers one state; Scale handles state-by-state disclosure language across all locations.
How fast can we launch?
Most Starter customers are live within five business days of their kickoff call. Growth and Scale onboarding — multi-flow configuration and CRM mapping — typically takes two to three weeks.
What integrations do you support?
The agent connects to the scheduling or CRM tool your team already uses; the most common options are pre-mapped. We confirm compatibility before you sign — if a connector needs custom work, we say so upfront and scope it separately.
Can we cancel or change tiers?
Plans are month-to-month; you can upgrade, downgrade, or cancel with 30 days' notice. There are no annual lock-ins unless you negotiate one specifically for a volume discount.