Home-services contractors
Never lose a job lead to voicemail.
A no-heat emergency at 9 PM and a routine tune-up at 10 AM both ring the same line, but the morning call pile shouldn’t decide which one gets touched first. Countertone answers around the clock, separates emergencies from scheduled work, and lands every job in ServiceTitan as the right ticket type before your tech rolls out the door.
Home-services contractors
Home-services contractors
A no-heat call at 9 PM and a routine tune-up at 10 AM both hit the same line, but they need different triage, different urgency, and different arrival windows. After-hours calls roll to voicemail, mornings start with thirty callbacks, and the wrong ticket type ends up in ServiceTitan.
After-hours call routing follows your on-call rotation exactly — including blackout dates when techs are off the clock.
- What Countertone handles
- Triages emergencies (no-heat, no-cool, leak) vs. scheduled service before booking
- Captures site address, square footage, equipment age, and preferred arrival window
- Pushes jobs into ServiceTitan or Jobber as the correct ticket type and priority
- Routes true emergencies to your on-call rotation per zip and time of day
- Tags repeat-customer history so the tech walks in already briefed
After-hours dispatch
After-hours dispatch that reaches the right tech
A no-heat call at 9 PM doesn’t end in voicemail. The agent flags it as an emergency, identifies the on-call tech for the caller’s zip and time of day, and pages them with full site context. By the time the tech calls back, the address, system type, and priority are already in the ticket.
Outcome: Emergency ticket opens in ServiceTitan with priority tag, on-call tech paged with full site context, customer gets an ETA window by text.
Job-type qualification
Job-type qualification that lands in the right ticket
A furnace replacement, an AC install, and a seasonal maintenance plan are three different ticket types and three different revenue lines. The agent qualifies the work — repair vs. install, equipment age, and square footage — and pushes the right ticket to the right column. No more furnace-replacement quotes landing in your maintenance queue.
Outcome: Install-replacement ticket created in ServiceTitan with site specs pre-filled, install estimator paged, maintenance history attached from CRM.
Seasonal spikes
Seasonal call spikes that don’t pile up in voicemail
The first cold snap, the first 90° day, the first hard freeze — one morning produces a callback pile that buries the office. Countertone handles the whole spike: triages emergencies out, books the rest into your schedule by arrival window, and keeps customers updated by text so they don’t call back asking when.
Outcome: Tune-up ticket booked in the morning arrival window, callback queue cleared, customer gets confirmation text with the tech’s ETA.
See the tier
Walk it through Countertone pricing.
Pick the tier that fits your call volume, then book a single walkthrough to confirm. We’ll listen to a live call from your line, flag the emergencies your current setup is missing, and tell you which tier (or whether any tier) is the right starting point.
See pricing →What to expect
- We listen to a live call transcript together and flag the two or three details your current setup is losing.
- A quote range in your first conversation — before any six-month pilot or implementation engagement.
- If we’re not a fit, we’ll tell you in the first five minutes. No slides, no sales pitch.