Legal & accounting practices
Never miss a time-sensitive client call.
A prospective client calls at 7 PM about a boundary dispute that has been in mediation for eight months. Another leaves a voicemail on a Friday about a tax filing due Monday. Countertone answers in your firm’s voice, captures the matter type and the parties involved before the call is forwarded, and routes to the right practice area — or onto after-hours on-call — before the caller hangs up.
Legal & accounting practices
Legal & accounting practices
New callers describe the heart of a potential matter before anyone has run a conflict check. Front-desk staff intake the call, take notes, and forward — but the description that mattered most already lives in a voicemail box. Trial dates, retainer status, and privileged information all need different handling.
No privileged content reaches the transcript. Calls are flagged as intake-only and stay inside your tenant.
- What Countertone handles
- Conflict-check intake scripts that capture matter type and parties before routing
- Routes by practice area — litigation, estate, tax, family — to the right attorney or paralegal
- Calendar-aware scheduling that respects trial dates, deposition windows, and travel days
- Refuses to record or transcribe privileged details; calls flagged for the firm’s handling
- Captures retainer status and quote scope so intake is one handoff, not five
After-hours intake
After-hours intake that doesn’t lose the heart of the matter
Time-sensitive callers reach the line at lunch, after 6 PM, on weekends — exactly when the partner is off the clock. The agent captures the matter type and the parties involved in the first minute, so the morning intake team has the substance of the call, not a voicemail summary typed in haste from a phone tree.
Outcome: Matter type and prior-counsel flag captured; intake summary lands with the litigation paralegal before business hours the next morning.
Matter qualification
Client triage and matter qualification before the conflict check
Conflict-check intake scripts capture the matter type and the parties involved before any human runs a conflict search. The agent routes by practice area — litigation, estate, tax, family — so the call opens with the right attorney or paralegal, not the front desk triaging on the fly.
Outcome: Estate intake fields captured; routed to the estate paralegal with prior-counsel flagged for the conflict run.
Deadline-driven routing
Deadline-driven call routing to the right calendar
Trial dates, deposition windows, filing deadlines, and travel days all live on different calendars. The agent respects attorney blackouts, captures the deadline on the call, and puts the matter on the right calendar — not the one whose assistant happens to be free at 2 PM.
Outcome: Urgent litigation flag created, deposition date captured, calendar slot reserved for the on-call litigation partner.
See the tier
Walk it through Countertone pricing.
Pick the tier that fits your firm’s call volume, then book a single walkthrough to confirm. We’ll listen to a live transcript from your line, flag the calls your current setup is losing, and tell you which tier — or whether any tier — is the right starting point.
See pricing →What to expect
- We listen to a live call transcript together and flag the two or three details your current setup is losing.
- A quote range in your first conversation — before any six-month pilot or implementation engagement.
- If we’re not a fit, we’ll tell you in the first five minutes. No slides, no sales pitch.